Any software application implementation will
result in some level of changes to business
operations. How information flows from one department
to another, data setup standards, and new application
functionality will all cause users' daily lives
to change, hopefully for the better!
Unless the business operations are already
the best they can be, to replace business software
and retain the same operational methodologies
is not only unwise, but not likely possible.
Further, the needs of the business - the desired
way to operate - should be considered first,
before a software application is purchased and
implemented. The ideal goal of business software
is to help support the business operations.
Often internal company staff do not feel empowered
to recommend changes. And just as likely, they
may not have the experience to see beyond only
what they know as how the business currently
operates. However, to the surprise of many company
managers and executives, their staff employees
have some great ideas!
We continually work with our clients'
staff - from warehouse to conference room -
to educate, train, and nurture while also changing
and improving how the business operates. Success
comes from company employees understanding,
accepting, and embracing, the changes to their
daily responsibilities because they are asked
to actively participate in the process. When
employees are allowed to take ownership of the
solution it becomes a source of personal pride.