In many circumstances, the setup of the data can either enhance or inhibit functionality in a business software application. Data setup standards are different than the edits a software application provides. For example, just because the purchase order number or customer identifier field allows for alpha-numeric entry, it may be important to consider a standard (format) for how the data is entered. And by entering data based on a standard format, there will be greater consistency throughout the software application which can enhance the ability to generate meaningful reports. For example, embedding the customerís zip code in their customer identifier may help the customer service agents search more quickly for the customerís profile while on the telephone with the customer.
So, the frustrations with a software application may have nothing to do with the application itself. However, the software application may be viewed as being problematic and the cause of some of the companyís distress because of the way the data was setup. This extends to the ability to generate meaningful reports too.
Before a business software application is replaced, consider the real reason for the dissatisfaction. We can provide a qualified analysis of business software applications such as ERP systems and give you our honest opinion about what you should do.
And if you need to replace a software application, or bring one in to gain control of a chaotic situation, we can help you by finding the right off-the-shelf software and implementing it by creatively setting up the data to maximize functionality without having to suffer customization programming. Whether a short-term or a long-term solution, we have already saved several clients 10ís of thousands of dollars by creatively implementing off-the-shelf software applications that exceeded the customersí functional expectations.